Your loved one is not alone.
Neither are you.
Book a CareBuddy through Samay Care to accompany your loved one, simplify the OPD/IPD journey, and keep you informed every step of the way.
Meet at Hospital
Meets you at the hospital and helps navigate the visit.
Accompany from Home
Meets you at home and stays with you through the journey.
Trained & Verified
CareBuddies
Background Verified
for Your Safety
Non-Clinical
Support
Your Time,
Our Priority
Healthcare is complicated. Being away makes it harder.
A hospital visit can involve much more than meeting a doctor.
The healthcare journey: Appointment → Registration → Token / Queue → Navigation → Consultation → Diagnostics → Pharmacy → Admission / Discharge → Reports → Follow-up.
- 1
Appointment
Book an appointment with the right doctor.
- 2
Registration
Complete registration and paperwork.
- 3
Token / Queue
Get your token and wait in queue.
- 4
Navigation
Find the right department, room or counter.
- 5
Consultation
Meet the doctor and understand the medical advice.
- 6
Diagnostics
Get tests done and follow instructions.
- 7
Pharmacy
Collect medicines from the hospital or outside.
- 8
Admission / Discharge
Handle admission formalities or the discharge process.
- 9
Reports
Collect reports and understand the next steps.
- 10
Follow-up
Plan the next visit, follow-ups and continued care.
And someone still has to coordinate it all.
For patients and families, navigating every step can be stressful — especially when you cannot be there.
When healthcare becomes more than a hospital visit.
During an IPD journey, there are many things to coordinate beyond the medical care itself. A CareBuddy can help navigate the non-clinical journey and keep the family informed.
One person on the ground. A family that stays connected.
The IPD journey: Admission → Room / Dept. Coordination → Diagnostics → Consultations → Pharmacy → Reports → Family Updates → Discharge → Follow-up.
- 1
Admission
Complete admission formalities and get settled into the hospital journey.
- 2
Room / Dept. Coordination
Navigate rooms, departments and the next required steps.
- 3
Diagnostics
Coordinate diagnostic tests and help navigate the required departments.
- 4
Consultations
Help coordinate consultations and keep track of the healthcare journey.
- 5
Pharmacy
Coordinate pharmacy-related tasks and medicines as required.
- 6
Reports
Collect relevant reports and help keep the family informed.
- 7
Family Updates
Keep family members informed about important journey updates.
Stay Connected - 8
Discharge
Help navigate discharge formalities, documents and next steps.
- 9
Follow-up
Keep track of follow-up requirements and what comes next.
A complex hospital stay. A simpler journey.
With a CareBuddy on the ground and family kept informed, Samay Care helps
reduce the non-clinical coordination burden around the IPD journey.
You may not be at the hospital. You can still stay involved.
Meet your CareBuddy.
A trusted person on the ground when you can't be there.
Your CareBuddy helps your loved one navigate the non-clinical healthcare journey while keeping the family informed every step of the way.
Accompany
Be there when you can't.
Your CareBuddy can meet your loved one at the hospital or accompany them from home, depending on the service booked.
Navigate
Make the hospital journey easier.
From registration and queues to finding departments, diagnostics, pharmacy and reports, your CareBuddy helps coordinate the non-clinical parts of the journey.
Update
Keep the family in the loop.
Even when you're miles away, you can stay connected to important updates from your loved one's healthcare journey.
You may not be there.
But you can still stay involved.
Samay Care helps put someone you trust on the ground while keeping you connected to the healthcare journey.
One journey. One CareBuddy. Less hassle.
Your loved one has someone beside them. Your family knows what's happening.
Privacy-first. Only important updates, only with your consent.
Your OPD journey. Simplified.
From booking the appointment to collecting reports and planning the next step, your CareBuddy helps you navigate the journey.
You focus on your health. Your CareBuddy helps with the rest.
The simplified OPD journey: Book → Arrive → Register → Consult → Diagnostics → Pharmacy → Reports → Follow-up.
- 1
Book
Schedule your appointment and request a CareBuddy.
- 2
Arrive
Meet your CareBuddy at the hospital or arrive together from home.
CareBuddy assists - 3
Register
Complete registration, tokens and the initial hospital formalities.
CareBuddy assists - 4
Consult
Reach the right department and complete your consultation.
- 5
Diagnostics
Navigate tests, diagnostic departments and the next steps.
CareBuddy assists - 6
Pharmacy
Coordinate medicines and pharmacy-related tasks.
- 7
Reports
Collect reports and keep the family informed.
CareBuddy assists - 8
Follow-up
Keep track of the next visit and follow-up requirements.
One journey. One CareBuddy. Less hassle.
Your CareBuddy helps coordinate the non-clinical parts of the journey so you can focus on what matters.
You focus on what matters. We help with the journey.
Meet at Hospital or Accompany from Home.
Your CareBuddy Handles the Hassle.
2,000 km away doesn't mean out of the loop.
Your loved one may be in Delhi while you're in Bengaluru. Or they may be in India while you're abroad. Distance should not mean losing visibility into their healthcare journey.
You may not be there. But you can still stay involved.
How Booking a CareBuddy Works
Book in App
Tell us what help you need in a few taps.
We Assign
A verified CareBuddy is assigned to you.
CareBuddy Reaches You
Meet at Hospital or Accompany from Home.
We Handle the Hassle
Registration, queues, billing & more.
You Focus on What Matters
We take care of the rest.
More than a companion. More than an app.
Technology keeps everyone connected. CareBuddy keeps someone there.
A person on the ground
A real CareBuddy can be physically present with the patient.
A connected family
Family members can receive relevant journey updates.
Technology behind the scenes
Samay Care technology helps coordinate people, requests, status and communication.
Samay Care connects the healthcare journey.
Who We Help
Patients
Help navigating a complex healthcare journey.
Family Attendants
Someone to coordinate the journey with you.
Working Professionals
Support when work and family responsibilities collide.
Families Living Away
Stay involved from across the city, the country or abroad.
Why Samay Care?
Time Matters
Healthcare rarely waits for a convenient time.
Human Assistance
A real CareBuddy, there when it matters.
Verified & Trained
Onboarded and verified before they assist you.
Non-Clinical, Patient-Focused
We assist; doctors provide the clinical care.
Our Story
Healthcare is time-sensitive.
When someone needs care, every minute matters — but patients and families can lose valuable time navigating queues, counters, departments, paperwork and coordination.
Samay means time. Care needs no definition.
Samay Care brings both together.
Time. Care. Always.
We’re Pre-Launch
Want Samay Care in your city?
Tell us where you are and what kind of healthcare assistance you need. Your interest helps us decide where to launch next.
- Be the first to know when we launch in your city
- Get early access when available
- Help us design a better CareBuddy experience
- Receive only important launch updates
Show Your Interest
Tell us where we should launch first.
Conceptual visualization — not live location data.
Starting with the journey. Building for everything around it.
We start by simplifying the patient journey. Over time, Samay Care can connect more of the healthcare experience around the patient and family.
Healthcare convenience can reach families in more than one way.
B2C
Direct patient and family acquisition.
Insurance
Potential healthcare-convenience benefits.
Corporates
Healthcare convenience for employees and families.
Frequently Asked Questions
What is Samay Care?
Samay Care is a healthcare convenience platform that helps patients and families navigate the OPD and IPD journey with CareBuddy assistance.
What is a CareBuddy?
A CareBuddy is a trained/verified, non-clinical human assistant who can accompany a patient, help navigate hospital processes and keep the family informed.
Can a CareBuddy meet me at the hospital?
Yes. One service mode is Meet at Hospital, subject to launch availability.
Can a CareBuddy accompany me from home?
Yes. Accompany from Home is part of the CareBuddy service model, subject to launch availability.
Is a CareBuddy a doctor or nurse?
No. CareBuddy provides non-clinical assistance. Clinical decisions remain with qualified healthcare professionals.
Can my family receive updates?
Samay Care is designed to help families stay informed about the healthcare journey, subject to the service and technology available at launch.
Is Samay Care available in my city?
Samay Care is launching city by city. Visitors can submit their interest to help prioritize launches.
Which cities does Samay Care currently serve?
Samay Care is launching first in Delhi NCR — Delhi, Gurugram (Gurgaon), Noida and Faridabad. Requests are welcome from other Indian cities too, and help us decide where to launch next.
Can a CareBuddy help with hospital registration and queues?
Yes. Registration, tokens and queue assistance are part of the non-clinical, practical support a CareBuddy can provide during a hospital visit.
Can a CareBuddy accompany an elderly parent to the hospital?
Yes. CareBuddies can accompany family members of any age, including elderly parents, either by meeting them at the hospital or accompanying them from home.
How do I book a CareBuddy?
Samay Care is in pre-launch. You can share your interest and city through our request form, and we'll be in touch as service becomes available in your area.
How much does a CareBuddy cost?
Pricing hasn't been published yet — it will be shared as Samay Care launches. Submitting your interest doesn't commit you to anything.
Can I request a CareBuddy for someone else, like a parent?
Yes. Many requests come from a family member arranging assistance on behalf of a parent or relative rather than for themselves.
You may not be able to be there.
But your loved one doesn’t have to be alone.
Book or request a CareBuddy through Samay Care and stay connected to the healthcare journey.