Privacy Policy

This policy covers samaycare.com and the Samay Care booking platform at care.samaycare.com, both operated by Samay Invotech Private Limited (“Samay Care”, “we”, “us”).

We connect you with a CareBuddy — a trained, verified, non-clinical healthcare assistance professional. We assist; doctors and healthcare professionals provide clinical care.

On this website. If you submit our interest form, we collect your name, mobile number, city, optional email address, and the type of assistance you’re interested in. If you use our contact form, we collect your name, email address, phone number and the message you write.

On the booking platform. We collect:

• Your email address, to create your account and send you a sign-in code. It is required — there is no account without it.
• Patient details you add (name, date of birth, relation, gender), so a CareBuddy can be arranged for the right person. The account holder is not always the patient. To register a hospital appointment on your behalf we may also need a contact number and address — the same information a hospital would ask you to provide if you registered yourself.
• Booking details: the service chosen, date and time, and who the visit is for.
• Emergency contacts you add. A contact is only shared with a CareBuddy when you allow it for that specific contact.
• Location, if you allow it during an active visit, used only to show your CareBuddy’s estimated arrival. Denying it does not stop you from using the service.
• Your IP address and browser, on sign-in attempts and active sessions only. This limits how many codes can be requested and lets you see and end your own sessions. It is not used for analytics.

We do not collect medical history, clinical records, or government ID numbers (such as Aadhaar) as a standard part of using Samay Care.

We use this information to deliver the CareBuddy assistance you book, coordinate your appointment with the hospital, process payment for our assistance fee, sign you in, respond to your messages and communicate with you about your booking, understand demand in cities we haven’t yet launched in, and — only where you’ve agreed to receive them — send you relevant updates.

On the booking platform you are asked about each of these separately when you first sign in, and you can change any of them at any time from the Privacy choices link at the bottom of any page. Everything in the app works whichever you choose.

• Journey analytics. Which steps you reach — for example that you opened the add-patient form — so we can see where people get stuck. This stays with Samay Care. It never records what you typed.
• Google Analytics. Page-view counts sent to Google in the United States. Page addresses are stripped of any patient reference first, and your name, email and account are never sent. Google does set its own cookie and receives your IP address and browser details, so this is not anonymous.
• Follow-up contact. Permission for a Samay Care team member to contact you if you start something and do not finish it.

• Your CareBuddy can see the details needed to assist you during your visit — this access ends once your visit is complete. We never share your clinical records, payment details, or identity documents with your CareBuddy.
• The hospital: where needed to register or coordinate your visit, relevant details are shared with the hospital, as they would be if you registered yourself.
• ZeptoMail (Zoho) delivers our emails — sign-in codes, contact-form messages and replies. It receives your email address and the message (which, for sign-in emails, contains your sign-in code).
• Google Analytics — as described above.
• Google Sign-In — only if you choose to sign in with Google. It is not available yet.
• Our payment processor — once online payment is enabled, to process the assistance fee only.

We do not sell your information and we do not use it for advertising.

A sign-in cookie, which the app cannot work without and which is not used for analytics. If you agree to Google Analytics, Google sets its own cookies; if you later withdraw that, we ask Google to stop and clear those cookies.

We encrypt data in transit, restrict access to sensitive information to those who need it to do their job, log and audit that access, and require multi-factor authentication for our own administrative access to the platform.

Sign-in codes are deleted within minutes of being used or expiring. Your account and the patients and contacts you add are kept while your account exists. If you withdraw journey analytics, what was already collected is deleted at the same time. Otherwise we keep personal information only for as long as it is needed for the purpose it was collected, or as required by law, after which it is deleted or anonymised.

Retention periods for our security and audit records are still being set with legal advice, and this page will say what they are once they are. We would rather tell you that than print a number we have not confirmed.

Under India’s Digital Personal Data Protection Act, 2023, you have the right to access, correct, and request deletion of your personal information, and to withdraw consent you’ve previously given where our use of it is based on your consent.

You can change your privacy choices at any time, see and end your active sessions, and ask us what we hold about you or to delete it. To do any of this, write to hello@samaycare.com.

Samay Care is intended to be used by adults booking assistance for themselves or a family member. We do not knowingly collect personal information directly from children.

We may update this policy as Samay Care’s service develops. We will post the updated policy here with a new “last updated” date.

For any privacy request or question, reach us via our Contact Us page or at hello@samaycare.com. We are appointing a named grievance officer and this page will carry their details.