Samay Care FAQ
Answers about Samay Care, CareBuddies, hospital companion assistance, coverage and what CareBuddies do and don't provide.
Frequently Asked Questions
What is Samay Care?
Samay Care is a healthcare convenience platform that helps patients and families navigate the OPD and IPD journey with CareBuddy assistance.
What is a CareBuddy?
A CareBuddy is a trained/verified, non-clinical human assistant who can accompany a patient, help navigate hospital processes and keep the family informed.
Can a CareBuddy meet me at the hospital?
Yes. Meet at Hospital is one of the two booking modes, live now in Delhi NCR.
Can a CareBuddy accompany me from home?
Yes. Accompany from Home is the other booking mode, live now in Delhi NCR.
Is a CareBuddy a doctor or nurse?
No. CareBuddy provides non-clinical assistance. Clinical decisions remain with qualified healthcare professionals.
Can my family receive updates?
Samay Care is designed to help families stay informed about the healthcare journey, subject to the service and technology available at launch.
Is Samay Care available in my city?
Samay Care is live in Delhi NCR. For other cities, visitors can submit their interest to help prioritize where we launch next.
Which cities does Samay Care currently serve?
Samay Care is now live in Delhi NCR — Delhi, Gurugram (Gurgaon), Noida and Faridabad. Requests are welcome from other Indian cities too, and help us decide where to launch next.
Can a CareBuddy help with hospital registration and queues?
Yes. Registration, tokens and queue assistance are part of the non-clinical, practical support a CareBuddy can provide during a hospital visit.
Can a CareBuddy accompany an elderly parent to the hospital?
Yes. CareBuddies can accompany family members of any age, including elderly parents, either by meeting them at the hospital or accompanying them from home.
How do I book a CareBuddy?
In Delhi NCR, you can book directly through our booking platform at care.samaycare.com — choose a service, pick a time, and a CareBuddy is assigned to your visit. In other cities, share your interest and city through our request form and we'll be in touch as service becomes available in your area.
How much does a CareBuddy cost?
In Delhi NCR, pricing starts around ₹799 for an OPD visit and ₹1,499 for IPD/admission support (exclusive of GST) — exact pricing is always shown before you confirm a booking. In other cities, pricing will be shared as Samay Care launches there.
Can I request a CareBuddy for someone else, like a parent?
Yes. Many requests come from a family member arranging assistance on behalf of a parent or relative rather than for themselves.